Senior Content Coordinator

5 days ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time
Content and Support Specialist

We are seeking a skilled professional to manage customer support interactions and content-related tasks. The ideal candidate will efficiently handle customer complaints while ensuring that internal and external communication content is accurate, clear, and aligned with quality standards.

Key Responsibilities:
  • Customer Support & Complaint Handling:
    • Receive, log, and resolve customer complaints through multiple channels.
    • Ensure all issues are resolved professionally and within the prescribed timeframe.
    • Coordinate with relevant teams to investigate and resolve issues effectively.
    • Analyze recurring complaints and report trends for process improvement.
Content Management & Quality:
  • Draft, review, and update content management of consumer products.
  • Ensure all content is consistent in tone, error-free, and aligned with brand guidelines.
  • Identify gaps in support content based on customer feedback or complaint patterns.
Required Skills and Qualifications:
  • Intermediate or Diploma in any relevant discipline.
  • Good written and verbal communication skills.
  • Good problem-solving and interpersonal abilities.
  • Ability to manage multiple tasks and meet deadlines.
  • Familiarity with MS Office, documentation tools, and customer support platforms.

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