
Technical Support Specialist
7 days ago
We are seeking a skilled technical support professional to join our team, supporting Retail and Restaurant Management and POS Solutions.
Main Responsibilities:- Configure hardware and software/drivers;
- Maintain/repair technological equipment (routers);
- Install well-functioning LAN/WAN/networks/manage components (servers/IPs);
- Perform regular upgrades to ensure systems remain updated;
- Troubleshoot system failures/bugs; provide solutions to restore functionality;
- Arrange maintenance sessions/discover/mend inefficiencies;
- Offer timely technical support/teach users to utilize computers correctly;
- Closed new business deals/coordinating requirements/developing/negotiating contracts/integrating contract requirements with business operations;
- Protect organization's value by keeping information confidential;
- Enhance organization reputation by accepting ownership for accomplishing new/different requests/exploring opportunities to add value to job accomplishments;
- Adhere to company policies/standards/procedures in the performance of job duties.
- Proven experience as computer technician/similar role;
- Thorough knowledge of computer systems/IT components;
- Good knowledge of internet security/data privacy principles;
- Excellent troubleshooting skills;
- Exceptional organizing/time-management skills;
- Strong verbal/written communication skills critical;
- Relevant certifications (CompTIA A+) will be an advantage;
- Experience/Knowledge of Hubspot CRM is a plus.
- Competitive commission structures that reward your work;
- Bonuses/Commissions;
- Accelerated learning/career growth.
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