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Outbound Call Agent

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Title

We are seeking a sales and support associate to join our team. As a key member of our call center, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues promptly and professionally.

Responsibilities

  • Manage inbound and outbound calls, responding to customer inquiries and resolving issues in a timely and effective manner.
  • Maintain accurate call records and documentation, ensuring seamless communication with the team and stakeholders.
  • Collaborate with colleagues to improve call strategies and achieve targets, driving business growth and success.
  • Provide exceptional customer service, building rapport and trust with customers through clear and concise communication.

Requirements

  1. Familiarity with call center software and tools, with the ability to learn and adapt quickly.
  2. Minimum 2+ years of experience in the call center industry, with a proven track record of delivering results in a fast-paced environment.
  3. Strong interpersonal and customer service skills, with a focus on building relationships and resolving conflicts.
  4. Ability to work independently and as part of a team, prioritizing tasks and managing time effectively in a dynamic environment.