Experience App Specialist

3 days ago


Islamabad, Islamabad, Pakistan WellnessLiving Full time
Company Overview

Welcome to WellnessLiving, a leading provider of innovative solutions for the wellness industry. We are committed to delivering exceptional customer experiences and creating a seamless onboarding journey for our clients.

Job Description

As an App Development Coordinator at WellnessLiving, you will play a vital role in enhancing our customer onboarding experience for the Achieve (White Label) Branded App. You will guide customers through the app journey, ensuring a smooth and seamless experience.

Responsibilities
  1. Customer Onboarding: Guide customers through the onboarding process for the Achieve (White Label) Branded App.
  2. Communication Liaison: Serve as the primary point of contact for customers, internal teams regarding app development and deployment.
  3. Project Management: Coordinate all aspects of the app development lifecycle, including planning, execution, monitoring, and reporting.
  4. Quality Assurance: Conduct thorough testing and quality assurance checks to identify and resolve any issues or bugs with the assistance from cross functional teams in the app before launch.
  5. Training and Support: Provide training and support to customers on app functionality, features, and best practices.
  6. Continuous Improvement: Identify opportunities for enhancing the app's functionality, user experience, and performance.
Required Skills and Qualifications
  • Minimum of 2 years of experience in a technical support role.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities.
  • Exceptional organizational and time management skills.
  • Proficiency in Microsoft Office suite.
  • Experience working with various operating systems and CRM platforms.

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