Freelance Operations Leader

This is an exciting opportunity to drive business growth and lead freelance operations in a fast-paced, dynamic environment.

Job Description:

We are seeking a results-driven Business Development Manager – Freelance Operations to spearhead our growth on freelance platforms. As a key member of our team, you will be responsible for directly applying for jobs, closing deals, and leading the freelance team to achieve exceptional results.

The ideal candidate has an in-depth understanding of platforms like Upwork, Fiverr, Freelancer, and Toptal, paired with a proven ability to secure projects, drive team performance, and meet targets in a flexible environment.

Key Responsibilities:

• Actively apply for jobs on freelance platforms and independently close deals to drive revenue growth.
• Manage and optimize company profiles across Upwork, Fiverr, Freelancer, Toptal, and other platforms for maximum visibility.
• Stay updated on freelance platform policies, trends, and high-demand services to refine strategies.

Sales and Deal Closure:

• Own the end-to-end sales process, from crafting proposals to negotiating terms and finalizing contracts.
• Ensure consistent achievement of sales targets by leveraging expertise and proactive engagement with clients.
• Develop and implement strategies to expand client acquisition and retention.

Team Leadership and Mentorship:

• Lead and mentor the freelance operations team, sharing best practices and techniques to improve their performance.
• Provide hands-on guidance to team members on job applications, proposal submissions, and client communications.
• Motivate the team to meet deadlines, exceed targets, and maintain a client-first approach.

Client Relationship Management:

• Serve as the primary point of contact for clients, ensuring seamless communication and resolving any issues proactively.
• Build long-term relationships with clients, driving repeat business and referrals.
• Maintain a strong customer-first attitude while delivering quality solutions.

Performance Monitoring and Analytics:

• Analyze platform performance data to identify trends, measure success, and refine strategies.
• Track team performance and recommend process improvements for enhanced productivity.

Requirements:

• Bachelor's degree in business administration, Sales, or a related field.
• 8+ years of experience in sales or business development, with at least 3 years focusing on freelance platform operations.
• Demonstrated success in applying for and winning high-value projects on platforms like Upwork, Fiverr, Freelancer, and Toptal.
• Excellent communication and negotiation skills, with the ability to craft persuasive proposals.
• Strong leadership qualities with a hands-on, doer approach to achieving results.
• Flexible and adaptable to shifting priorities, time zones, and work hours.
• Proficiency in CRM tools and data-driven decision-making.
• A proactive mindset, with the ability to solve challenges and deliver results independently.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to lead freelance operations in a growing and dynamic environment.
• A collaborative work environment with room for personal and professional growth.
• Exposure to global markets, working across multiple time zones and diverse client bases.
• At least two bonuses per year.
• Handsome Commission Structure
• Quarterly Leaves encashment
• Maternity Leaves
• Provident Fund
• Double salary on Gazetted Holidays
• Special Allowance for Emergency
• Advance Salary on Need Basis
• 12 Casual Leaves
• 10 Medical Leaves
• Dedicated Training
• Birthday celebrations
• Loan Against Provident Fund
• Daily Company Provided Meal
• Gaming Facility
• Growing & Dynamic Team
• Office Gatherings, Celebrations, and Trips
• 5 days a week work-life balance

Job Timings:

• 6:00 PM - 3:00 AM, 10:00 PM - 7:00 AM, 12:00 AM - 9:00 AM

Seniority level:

• Mid-Senior level

Employment type:

• Full-time

Job function:

• Business Development and Sales

Industries:

• IT System Custom Software Development

---