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1 week ago
We are seeking a highly skilled technical support professional with extensive knowledge of Linux and Windows. The ideal candidate will provide technical and customer support to our global clients.
Job Specifications:- Support system management, live chat, phone calls, and support tickets.
- Linux server administration, including implementation, configuration, troubleshooting, security, and usage monitoring.
- Customer support delivery through web hosting services and server administration.
Essential Skills and Qualifications:
- Strong analytical thinking and problem-solving skills.
- Expert knowledge of Hosting Control Panels like cPanel, WHM, Plesk.
- Thorough understanding of Linux servers.
- Familiarity with WHMCS and other ticket management systems.
- Advanced Linux command line skills.
- Experience in shell scripting.
- Comprehensive knowledge of web technologies, platforms, applications, search engines, DNS/BIND, Email, Web server, monitoring/NMS, clustering, rDNS, email clients (Outlook/Thunderbird).
- Understanding of virtualization technologies (Xen, XenServer, VMware, Hyper-V).
- Customer VPS and dedicated server management and issue resolution.
- Minimum 1.5 years of experience in web hosting industry and Linux server administration.
- Effective teamwork and communication.
- Proficient in computer operating systems; Linux knowledge required.
- Able to maintain databases and server backups.
- High-quality task completion and service delivery.
- Independent work and reporting to Team Lead/Manager.
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