
Senior Client Advocate
2 weeks ago
We are seeking a Customer Experience Specialist to assist clients' customers with queries and concerns, provide accurate resolutions according to defined processes via calls. This role involves delivering exceptional customer experiences, assisting with ecommerce purchases, communicating courteously and friendly, suggesting alternatives for unavailable products, following standard procedures, and staying informed about system updates and process changes.
About the RoleThis is a key position within our Operations department, requiring a professional with strong communication skills, who can build rapport with clients and their customers. The ideal candidate will have a keen eye for detail, be able to follow standard procedures, and possess excellent written and verbal English communication skills.
Key Responsibilities:- Assist clients' customers with queries and concerns via calls.
- Provide accurate resolutions according to defined processes.
- Deliver exceptional customer experiences.
- Assist with ecommerce purchases.
- Communicate effectively and professionally.
- O Levels/Intermediate or above.
- Excellent written and verbal English communication skills.
- Proficiency in MS Office (especially Excel and Word).
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