Senior Client Partner

1 week ago

Karachi, Sindh, Pakistan beBeeTechnical Full time $90,000 - $120,000
Job Overview

This role involves building and maintaining strong client connections to drive business growth and customer satisfaction.

The successful candidate will work closely with internal teams, banking partners, and third-party processors to provide technical and strategic support for the deployment of products and services.

To be effective in this position, you must possess a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service delivery.

The ideal candidate should have excellent interpersonal, verbal, and written communication skills, as well as the ability to influence and build strong relationships across various levels of an organization.

  • Key Responsibilities:
  • Client Relationship Management
  • Develop and maintain strong relationships with key stakeholders, including banking partners and third-party processors.
  • Serve as a trusted advisor, addressing inquiries, concerns, and escalations.
  • Ensure customer needs are met with innovative and tailored solutions.
  • Tech & Business Expertise
  • Leverage deep knowledge of product solutions to provide consultative support and insights.
  • Translate complex technical concepts into business-relevant solutions.
  • Stay updated on industry trends, emerging technologies, and regulatory changes.
  • Sales & Revenue Growth Support
  • Partner with account teams to identify revenue-generating opportunities.
  • Assist in pre- and post-sales activities, contributing technical expertise to proposals.
  • Develop strategies to expand product adoption and maximize business value for customers.
  • Project Oversight & Issue Resolution
  • Monitor ongoing projects, ensuring alignment with customer expectations.
  • Identify bottlenecks and proactively implement solutions with internal teams.
  • Coordinate with cross-functional teams for timely delivery of products and services.
  • Strategic Initiative Leadership
  • Identify opportunities for process improvements and customer experience enhancements.
  • Drive initiatives to streamline operations, optimize performance, and increase efficiency.
  • Advocate for customer needs internally, influencing product and service enhancements.
  • Cross-Functional Collaboration
  • Work closely with internal teams (Product Management, Customer Solutions, Delivery, and Support) to ensure seamless customer experiences.
  • Facilitate knowledge-sharing and best practices across teams.
  • Represent customer feedback in internal discussions, ensuring alignment with business strategies.
  • Performance Monitoring & Reporting
  • Track and analyze key performance indicators (KPIs) to measure account success.
  • Prepare and extract regular reports on performance, project status, and market trends.
  • Present insights and recommendations to leadership for strategic decision-making.
  • Training & Knowledge Transfer
  • Promote and support training activities related to product mandates and industry best practices.
  • Conduct review forums to keep customers updated on new technologies and compliance requirements.
  • Support the development and delivery of tailored training sessions.

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