Technical Support Specialist

11 hours ago


Lahore, Punjab, Pakistan Temok Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Temok. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients worldwide.

Job Description

As a Linux Support Engineer, you will play a critical role in ensuring the smooth operation of our servers and network infrastructure. Your primary responsibilities will include:

  • Managing our support system, live chat, phone calls, and support tickets/email inquiries.
  • Providing expert-level Linux server administration and technical support services, including implementation, configuration, troubleshooting, security, and usage monitoring.
  • Administering and maintaining web hosting services and servers to support business operations and end-user requirements.
  • Implementing server hardening, scanning, and removal of backdoors, malware, and viruses; performing website analysis, performance, security, and monitoring.
  • Possessing knowledge of web application firewalls and website security technologies, as well as server and website performance tuning.
Requirements

To be successful in this role, you must have:

  • A minimum of 1.5 years of experience in the web hosting industry and Linux server administration.
  • Strong knowledge of Linux servers and WHMCS, as well as other ticket management systems.
  • Proficiency in working with the Linux command line.
  • Familiarity with shell scripting.
  • Knowledge of web technologies, platforms, applications, search engines, DNS/bind, email, web servers, monitoring/NMS, clustering, rDNS, and email clients like Outlook/Thunderbird.
  • Experience with virtualization technologies such as Xen, XenServer, VMware, and Hyper-V.


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