Experience Transformation Specialist

5 days ago


Karachi, Sindh, Pakistan Love2Laundry Full time
Job Overview

We are seeking an experienced leader to join our team as a Customer Experience Transformation Specialist. In this role, you will be responsible for driving transformation and innovation in our global Customer Experience and Dispatch Operations.

Key Accountabilities
  • Develop and implement strategic plans to enhance CX quality, efficiency, and consistency across all brands.
  • Leverage automation and AI solutions to optimize processes, reduce costs, and improve customer satisfaction.
  • Foster a culture of innovation, excellence, and continuous improvement within the CX and dispatch teams.
Requirements
  • Proven experience in leading cross-functional teams and driving business growth.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Excellent communication and stakeholder management skills.


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