Contact Centre Leader

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Call Centre Team Lead

This role requires an experienced professional to lead a team of customer service representatives. Key responsibilities include coaching staff, developing call centre procedures, and analysing data to improve performance.

  1. Provide guidance and support to team members to ensure they meet performance targets.
  2. Implement effective call centre strategies to enhance customer satisfaction.
  3. Track and analyse key performance indicators (KPIs) to identify areas for improvement.
  4. Conduct regular training sessions to upskill staff.

Requirements

  • Degree in Business Administration or related field.
  • Minimum 3 years of experience in call centre management.

Work Environment

  • Modern call centre facility with state-of-the-art equipment.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Contact Centre Job DescriptionWe are looking for a highly motivated and organized Contact Centre Representative to join our team. The ideal candidate will be responsible for handling customer calls and providing accurate and efficient solutions to their queries.Responsibilities:Taking customer calls and responding to inquiries in a timely and professional...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Contact Centre Operations ManagerWe are seeking a skilled operations manager to oversee our contact centre team. The successful candidate will be responsible for managing day-to-day activities, developing procedures, and analysing performance data.Develop and maintain efficient contact centre processes to ensure high levels of customer satisfaction.Lead a...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Professional Development Manager">We are seeking an experienced professional to lead our Professional Development Centre North in Northern Pakistan. The successful candidate will be responsible for overseeing and innovating professional development and certification programs aimed at educators, school leaders, and communities.The ideal candidate will have a...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Role SummaryThis is a Call Centre Representative position that involves contacting potential or existing customers to inform them about products or services. The ideal candidate will have excellent communication skills and be able to handle rejection.


  • Karachi, Sindh, Pakistan beBee Careers Part time

    We are seeking a Part-Time Call Centre Agent to handle inbound and outbound calls, addressing customer inquiries and providing information about our products and services. The ideal candidate will have excellent verbal communication skills with a friendly and approachable demeanor.Key Responsibilities:Customer Interaction: Handle customer calls in a...

  • Staff Nurse

    3 days ago


    Karachi, Sindh, Pakistan SMBB Trauma Centre Full time

    SMBB Trauma Centre Karachi Jobs 2025 Apply Online smbbit.gos.pkWould like to see the latest jobs at SMBB Trauma Centre.Applications are invited from the Shaheed Mohtarma Benazir Bhutto Trauma Centre, a prominent Trauma Centre in Sindh, offering excellent career opportunities and competitive salary packages.Currently, applications are being accepted for the...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Customer Service Leadership RoleAbout the Role: We are seeking a skilled leader to manage our call centre operations. The ideal candidate will have experience in coaching and developing employees, as well as managing sales and marketing teams.


  • Karachi, Sindh, Pakistan Ortak Consultants Full time

    Timings: 9:00 a.m- 5:00 p.mSalary Range: Rs.40,000-50,000 plus Commission & Transport AllowanceLocation: Gulshan-e-Iqbal, Block-8, KarachiRequirements:Must possess strong communications skills (Written & Verbal)Must be able to handle outbound callsManage & resolve customer complaints promptlyMust be customer-focused with a sales approachMust have familiarity...


  • Karachi, Sindh, Pakistan Creatifty Inc. Full time

    Call Centre Representative - Night ShiftResponsibilities:Contact potential or existing customers to inform them about a product or serviceAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake...


  • Karachi, Sindh, Pakistan Aga Khan University Full time

    Faculty & Head of Professional Development Centre North (PDCN)EntityLocationIntroductionAga Khan University – Institute for Educational Development (AKU-IED) is a globally recognized institution committed to advancing quality education through innovative teaching, research, and professional development programs. With a strong emphasis on improving...