Configuration Specialist
3 days ago
As a Configuration Specialist at CTO 24/7 Pvt Ltd, you will be responsible for completing daily configuration requests from our ticketing system. Our GUI interface allows you to work efficiently and effectively, and training will be provided to ensure your success.
Daily Tasks- Task Creation and Modification: Create and modify various workflow tasks to streamline our operations.
- User Management: Add, remove, and modify user/customer/subscriber accounts with precision and accuracy.
- Customer Account Management: Manage customer accounts by adding, removing, and modifying them as needed.
- Pricing Configuration: Configure pricing changes to meet the evolving needs of our business.
- Document Management: Modify, field map, and manage documents to maintain organization and efficiency.
- New Product Configuration: Configure new products and notes to expand our offerings.
- Troubleshooting: Work with technical support analysts to troubleshoot scenarios through our application interface.
- Integration Setup: Set up and troubleshoot integrations to ensure seamless connections.
- Testing: Test new deployments or setups to ensure quality and reliability.
- Project Meetings: Participate in project meetings with project managers to determine configuration needs.
- Education: MS/BS in computer sciences or related field.
- Experience: At least 5 years of experience in development, particularly in configuration.
- Skills: Strong communication skills, organization, and attention to detail.
- Ability: Ability to prioritize workload to meet deadlines/SLAs.
- Programming Skills: Fluent in SQL, with the ability to write ad hoc reports and complex queries.
- Preferred Skills: Experience with C# programming language, business analyst or quality control experience is preferred.
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