Technical Support Analyst

3 days ago


Lahore, Punjab, Pakistan CTO 247 Pvt Ltd (A Stewart Company) Full time
Job Details

CTO 24/7 Pvt Ltd is seeking a skilled Configuration Specialist to join our team. In this role, you will be responsible for completing daily configuration requests from our ticketing system.

Key Responsibilities
  1. Configuring Workflow Tasks: Create and modify various workflow tasks to meet the evolving needs of our business.
  2. Managing User Accounts: Add, remove, and modify user/customer/subscriber accounts with precision and accuracy.
  3. Configuring Pricing: Configure pricing changes to meet the requirements of our business.
  4. Document Management: Modify, field map, and manage documents to maintain organization and efficiency.
Requirements
  • Education: MS/BS in computer sciences or related field.
  • Experience: At least 5 years of experience in development, particularly in configuration.
  • Skills: Strong communication skills, organization, and attention to detail.
  • Ability: Ability to prioritize workload to meet deadlines/SLAs.
  • Programming Skills: Fluent in SQL, with the ability to write ad hoc reports and complex queries.

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