Clinical Operations Coordinator

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Clinical Support Specialist Role Summary

This position is responsible for providing exceptional support to patients and medical staff in a fast-paced healthcare environment.

Key responsibilities include scheduling appointments, preparing reminders, maintaining patient records, and assisting with insurance verification processes.

The ideal candidate will possess excellent communication skills, be proficient in using medical terminology and EMR systems, and have experience working in telehealth settings.

Job Responsibilities:

  • Schedule and confirm patient appointments via phone or email.
  • Prepare and send reminders for upcoming appointments or follow-ups.
  • Maintain and update patient records in the electronic medical records (EMR) system.
  • Assist with insurance verification and pre-authorization processes.
  • Manage incoming and outgoing correspondence.
  • Provide exceptional customer service as the first point of contact for patients.

Requirements:

  • A minimum of 2 years of telehealth experience in a UK or US-based healthcare company.
  • Excellent verbal and written communication skills in English language.
  • Proficient in using scheduling and communication tools.
  • Strong organizational and multitasking abilities.

Work Environment:

The Clinical Support Specialist will work on a night shift from 6 pm – 3 am PKT.



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