
Senior Backend Development Specialist
2 days ago
Job Opportunity:
We are seeking a skilled NodeJS Developer to fill a critical role in our Technical Support team. This position involves working at the intersection of development and technical support, helping resolve complex issues, maintaining backend services, and building tools to enhance operational efficiency.
Key Responsibilities:
• Develop and maintain backend systems and support tools using NodeJS to improve the efficiency of the Technical Support team.
• Investigate and resolve complex technical issues escalated by customer support or internal teams.
• Collaborate closely with Support, Engineering, DevOps, and Product teams to triage bugs, identify root causes, and deliver timely solutions.
• Build scripts, utilities, and internal APIs to automate recurring support tasks and data workflows.
• Monitor application health, logs, and performance metrics to proactively detect and address system anomalies.
• Participate in on-call rotations or urgent incident responses when needed.
• Write clean, maintainable, and well-documented code that is easy for others to understand and build upon.
• Contribute to technical documentation and internal knowledge base articles.
Required Skills and Qualifications:
• 4+ years of hands-on experience with NodeJS in a production environment.
• Strong understanding of JavaScript, RESTful APIs, WebSockets, SQL, and Redis.
• Experience working with cloud platforms, particularly GCP or AWS.
• Prior exposure to cloud-native development and debugging tools is a plus.
• Solid experience in debugging, troubleshooting, and performance tuning of backend applications.
• Understanding of software development best practices including Git, code reviews, and testing frameworks.
• Excellent communication skills with a customer-centric approach.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience working in Agile teams and using collaboration tools like Jira, Linear, etc.
What You Can Expect:
All applications will be reviewed by the People team who will reach out to shortlisted candidates. Across various interview rounds, you'll speak with the hiring manager and other functional heads. The process may also involve an assessment or presentation relevant to the role. You can expect an offer after three rounds of interviews.
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