Customer Experience Specialist Role

3 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a talented individual to fill the role of Client Care Associate, where you will be responsible for delivering exceptional support to our clients. This is an exciting opportunity to join our team and make a real difference in the lives of our customers.

Job Description:

In this position, you will be working closely with our clients to resolve any issues they may be experiencing with payment processing. This will involve providing timely and effective solutions to their inquiries and technical issues, ensuring that they receive the best possible service from us.

Responsibilities:

  • Provide Exceptional Support: Engage with customers via phone, email, and chat, demonstrating excellent customer service skills and professionalism in every interaction.
  • Manage Multiple Platforms: Master various support processes and platforms, effectively managing multiple customer inquiries at once.
  • Document Interactions: Accurately document all customer interactions in our support system, ensuring thorough and clear records.
  • Solve Technical Issues: Diagnose and resolve technical issues with payment terminals, ensuring minimal disruption to client operations.
  • Follow Procedures: Follow company policies and procedures for both internal and external operations, maintaining consistency and compliance.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey clear and concise information.
  • Analytical Thinking: A methodical approach to gathering requirements, identifying issues, and finding effective solutions.
  • Technical Ability: Proficient in Microsoft Office Suite and capable of learning additional support platforms quickly.
  • Mathematical Skills: Strong numerical skills to support reconciliation of bank statements and payment processing data.
  • Industry Experience: A minimum of 2 years of experience in the banking or payments industry.
  • Customer Support Experience: Demonstrated experience handling technical customer inquiries through phone and email.
  • Educational Background: Associate or bachelor's degree, or relevant work experience.

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