
Customer Experience Specialist
2 days ago
LiveChat World Wide, Pakistan
Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers at all times to provide exceptional Customer Experience.
- Respond promptly to customer inquiries, complaints, and queries.
- Communicate with customers through various channels including calls, chats, and emails.
- Acknowledge and resolve customer complaints and make necessary correspondence.
- Log the details in relevant CRM software and provide timely updates.
- Upsell and convert passive prospects into long-term customers.
- Perform warm and cold calling to make sales as per provided targets.
Requirements:
- Previous call center experience (if applicable) is good to have.
- Must be comfortable working in shifts.
- Good verbal and spoken skills regarding the English language.
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