Software Services Technician

7 days ago


Karachi, Sindh, Pakistan Contour Software Full time
Job Responsibilities:
  • Customer Support & Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat.
  • Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues.
  • Product Knowledge & Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products.
  • Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues.
  • Documentation & Tracking: Document and track client issues through ticketing systems to ensure timely resolution.


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