Backend Software Engineer

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description:

We are seeking a highly skilled NodeJS Developer to join our Technical Support team. In this role, you will work at the intersection of development and technical support, helping resolve complex issues, maintaining critical backend services, and building tools to improve operational efficiency.

The ideal candidate has strong backend development skills with a problem-solving mindset and a customer-focused attitude.

Key Responsibilities:

  • Develop and maintain backend systems and support tools using NodeJS to enhance the efficiency of the Technical Support team
  • Investigate and resolve complex technical issues escalated by customer support or internal teams
  • Collaborate closely with Support, Engineering, DevOps, and Product teams to triage bugs, identify root causes, and deliver timely solutions
  • Build scripts, utilities, and internal APIs to automate recurring support tasks and data workflows
  • Monitor application health, logs, and performance metrics to proactively detect and address system anomalies
  • Participate in on-call rotations or urgent incident responses when needed
  • Write clean, maintainable, and well-documented code that is easy for others to understand and build upon
  • Contribute to technical documentation and internal knowledge base articles

Requirements:

  • 4+ years of hands-on experience with NodeJS in a production environment
  • Strong understanding of JavaScript, RESTful APIs, WebSockets, SQL, and Redis
  • Experience working with cloud platforms, particularly GCP or AWS
  • Prior exposure to cloud-native development and debugging tools is a plus
  • Solid experience in debugging, troubleshooting, and performance tuning of backend applications
  • Understanding of software development best practices including Git, code reviews, and testing frameworks
  • Excellent communication skills with a customer-centric approach
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Experience working in Agile teams and using collaboration tools like Jira, Linear, etc

What We Offer:

A challenging and rewarding role that requires a unique blend of technical expertise and customer-focused attitude.

Opportunities to work on complex technical issues, collaborate with cross-functional teams, and contribute to technical documentation and internal knowledge base articles.

A dynamic and fast-paced work environment that requires adaptability, flexibility, and a willingness to learn and grow.

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