Transformation Expert

1 day ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Digital transformation is a key aspect of modern business, enabling companies to adapt to changing market conditions and stay ahead of the competition. As an Expert Digital Transformation, you will play a critical role in driving this process forward, developing strategies and initiatives to reduce the volume of calls to the helpline and ensure cost effectiveness.

You will analyze trends and root causes of helpline calls related to VAS, implement solutions to reduce these calls by improving digital self-service options and customer communication. Using data insights, you will drive continuous improvement and enhance digital solutions to meet customer needs.

This role requires collaboration with stakeholders and cross-functional teams to increase growth and revenue of digital mediums. You will also be responsible for managing the end-to-end Call Center Upselling Project, ensuring achievement of revenue targets and undertaking operational duties commensurate with the nature of the post.

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