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Sales and Support Representative
3 weeks ago
Your primary goal will be to drive sales growth by utilizing various strategies, including cold calling, to identify new business opportunities. You will also be responsible for resolving customer complaints and issues in a timely manner to ensure maximum customer satisfaction.
In addition, you will work closely with the sales team to achieve set sales targets and provide valuable insights to management on customer needs and market trends.
Responsibilities:
- Conduct outbound calls to prospective customers to promote our products and services.
- Resolve customer complaints and issues promptly to maintain high levels of customer satisfaction.
- Meet or exceed monthly sales targets through effective sales techniques and strategies.
- Collaborate with the sales team to develop and implement sales plans to meet business objectives.
- Provide regular feedback to management on customer needs, preferences, and competitor activity.
Qualifications:
- Previous experience in sales or customer service.
- Excellent communication and negotiation skills.
- Ability to work under pressure and meet deadlines.
- Basic computer skills and proficiency in MS Office.
- Strong problem-solving skills and ability to think critically.
