Business Process Optimization Specialist

5 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description:

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The Business Operations Specialist plays a pivotal role in ensuring the efficient operation of service providers and internal business units. As part of our strategy to scale global partnerships and internal support excellence, this team leads process optimization, ensures accountability, and delivers operational insights that drive growth.

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Key Responsibilities:

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  • Monitor and track service performance against defined standards, ensuring adherence to processes.
  • Collect, organize, and analyze data related to partner operations, identifying gaps and improvement areas.
  • Support compliance tracking by ensuring service providers follow established workflows.
  • Assist in technical incident management by monitoring issue resolution processes, identifying recurring challenges, and collaborating with internal and external teams to streamline incident handling for faster turnaround times.
  • Implement feedback mechanisms by gathering and documenting insights from internal teams and partners.
  • Develop and maintain process reports that highlight performance trends, bottlenecks, and areas of improvement.
  • Collaborate with internal teams to refine service pathways and improve efficiency.
  • Support automation initiatives to streamline workflows and reduce manual dependencies.
  • Facilitate service providers' operations scalability through training, documentation, and up-to-date guidelines.
  • Take ownership of recurring BAU tasks such as monthly reports, incident process coordination, and partner operations follow-ups.

Requirements:

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This role requires a Bachelor's degree in Business, Operations, Data Analytics, or a related field, along with 3+ years of experience in business operations and/or customer success, preferably in tech, telecom, or SaaS industries.

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Tech Skills:

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  • Solid Jira service management and support ticketing skills.
  • Strong analytical skills with the ability to interpret reports and translate findings into actionable improvement plans.
  • Ability to adapt quickly to a fast-paced, evolving tech environment; openness to learning and working with new tools and technologies is essential for long-term success in this role.

Preferred Qualifications:

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  • Experience in telecom, tech startups, or SaaS marketing.
  • Ability to work in a fast-paced, evolving environment.

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