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System Support Professional

1 week ago

Karachi, Sindh, Pakistan Hcm International Full time
Job Responsibilities:
  • Installation, configuration, and ongoing usability of desktop computers, laptops, printers, and peripheral equipment and software within established standards and guidelines.
  • Identify, diagnose, and resolve problems for users, desktop computers, laptops, software, hardware, and network.
  • Provide technical support on-site or via remote access to branches.
  • Maintain and update the IT inventory at end-users through the importing, assigning, and retiring of assets to ensure compliance.

Key Performance Indicators (KPIs):

  • Resolution rate of user issues.
  • First-call resolution rate.
  • Customer satisfaction ratings.