Customer Interaction Specialist

5 days ago


Islamabad, Islamabad, Pakistan Afiniti Full time

About Us

Afiniti is a pioneering company in the field of artificial intelligence, dedicated to elevating the customer experience through innovative technology solutions. Our vision is centered around harnessing the power of human behavior to predict and enhance interactions.

Our Approach

We employ a unique combination of AI and data science to transform the contact center industry, creating unparalleled experiences for customers and businesses alike. By pairing customers with the most suitable contact center agents, we strive to achieve exceptional outcomes and foster meaningful connections.

Industry Leadership

Afiniti's cutting-edge technology has garnered significant recognition and respect within the industry, with notable achievements in generating substantial value for esteemed clients across various sectors, including financial services, telecommunications, travel, and hospitality.

The Opportunity

Data Scientist I - Pakistan

Job Overview

We are seeking an experienced Data Scientist to join our team and contribute to the development of innovative AI solutions that revolutionize the contact center industry. As a Data Scientist I, you will be responsible for applying data science techniques to improve human interactions in large enterprises, focusing on optimizing contact center interactions for sales, service, retention, collections, and customer satisfaction.

Key Responsibilities

  1. Analyze large datasets to identify trends and inform business decisions.
  2. Develop predictive models to optimize agent and customer interactions.
  3. Collaborate with cross-functional teams to implement data-driven solutions.
  4. Stay up-to-date with industry developments and emerging technologies.
  5. Communicate complex ideas effectively to stakeholders.
  6. Meet project deadlines and deliver high-quality results.
  7. Continuously improve processes and workflows.

Requirements

  1. Bachelor's or Master's degree in Computer Science, Mathematics, Economics, Physics, Engineering, or related quantitative field.
  2. 2+ years of experience in a relevant field.
  3. Expertise in programming languages such as R, Python, Julia, SQL.
  4. Knowledge of statistics, machine learning, linear programming, or mathematical optimization.
  5. Strong problem-solving skills.

Preferred Qualifications

  1. Proven track record of developing and deploying AI solutions.
  2. Experience with cloud-based platforms and big data technologies.
  3. Familiarity with Agile methodologies and version control systems.
  4. Strong communication and interpersonal skills.
  5. Ability to work in a fast-paced environment and adapt to changing priorities.


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