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Customer Retention Specialist
2 days ago
We are seeking a highly skilled professional to serve as the primary point of contact for assigned high-value customers at DigitalOcean LLC.
Job Description:The ideal candidate will be responsible for delivering product value, driving adoption, and ensuring ongoing customer success. This includes maintaining strong relationships with customers through regular communication, understanding their business requirements and challenges, and providing strategic and technical guidance to help them achieve their objectives with our product.
As a trusted advisor, this individual will work closely with internal teams to address customer concerns and ensure seamless customer experiences. They will also be responsible for collecting and sharing customer feedback to drive product improvements and enhancements.
The successful candidate will have a strong understanding of customer needs and requirements, excellent communication and analytical skills, and the ability to work collaboratively with internal teams to ensure successful customer onboarding.
Responsibilities:- Maintain Communication: Build and maintain strong relationships with assigned high-value customers.
- Understand Customer Needs: Understand customers' business requirements and challenges.
- Product Demos and Value Realization: Conduct product demos and training to help customers understand and use our products efficiently.
- Monitor Customer Health: Proactively monitor customer health signals, usage patterns, and satisfaction levels.
- Be a Trusted Partner: Serve as the primary point of contact for assigned customers.
- Collect and Share Customer Feedback: Gather customer feedback and communicate insights to internal teams.
- Improve Customer Success SOPs: Work closely with the Customer Success team to refine and improve internal SOPs.
- Track and Analyze Business KPIs: Collaborate with the team to monitor KPIs and report on customer success trends.
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