Customer Retention Specialist

2 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

We are seeking a highly skilled professional to serve as the primary point of contact for assigned high-value customers at DigitalOcean LLC.

Job Description:

The ideal candidate will be responsible for delivering product value, driving adoption, and ensuring ongoing customer success. This includes maintaining strong relationships with customers through regular communication, understanding their business requirements and challenges, and providing strategic and technical guidance to help them achieve their objectives with our product.

As a trusted advisor, this individual will work closely with internal teams to address customer concerns and ensure seamless customer experiences. They will also be responsible for collecting and sharing customer feedback to drive product improvements and enhancements.

The successful candidate will have a strong understanding of customer needs and requirements, excellent communication and analytical skills, and the ability to work collaboratively with internal teams to ensure successful customer onboarding.

Responsibilities:
  • Maintain Communication: Build and maintain strong relationships with assigned high-value customers.
  • Understand Customer Needs: Understand customers' business requirements and challenges.
  • Product Demos and Value Realization: Conduct product demos and training to help customers understand and use our products efficiently.
  • Monitor Customer Health: Proactively monitor customer health signals, usage patterns, and satisfaction levels.
  • Be a Trusted Partner: Serve as the primary point of contact for assigned customers.
  • Collect and Share Customer Feedback: Gather customer feedback and communicate insights to internal teams.
  • Improve Customer Success SOPs: Work closely with the Customer Success team to refine and improve internal SOPs.
  • Track and Analyze Business KPIs: Collaborate with the team to monitor KPIs and report on customer success trends.


  • Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

    Job RequirementsTo be successful in this role, you will need:Required Skills and Qualifications:Bachelor's Degree: A degree in a relevant field such as computer science, business administration, or engineering.Experience: Ideally 3-4 years of experience in a tech company in a customer-facing role.Technical Knowledge: Strong understanding of our products or...


  • Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

    DigitalOcean LLC is seeking an experienced professional to join its Customer Success team as a key player in driving customer retention and growth.Job Overview:The Customer Success Engineer will play a crucial role in building and maintaining strong relationships with assigned high-value customers, understanding their business requirements and challenges,...


  • Hyderabad City Taluka, Pakistan Kuehne & Nagel Logistics Full time

    Key Account Operational Excellence LeadKuehne & Nagel Logistics is looking for a highly experienced Key Account Operational Excellence Lead to join our Air Logistics team. As a key member of this team, you will contribute your expertise and skills to deliver customer and operational excellence.The ideal candidate will have strong stakeholder and customer...


  • Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full time

    Job Summary:We are seeking a talented Technical Product Specialist to join our team. As a key member of our engineering group, you will leverage your knowledge of software systems to provide technical expertise through various means.You will collaborate with teams and customers to identify customer problems and recommend solutions, drive system architecture...


  • Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full time

    Customizable Embedded Systems Specialist Job DescriptionThe role of a Customizable Embedded Systems Specialist at Qualcomm involves working closely with customers to develop customized embedded systems solutions that meet their specific needs.Key Responsibilities:Collaborating with Customers to Understand Their NeedsDesigning and Developing Customized...


  • Hyderabad City Taluka, Pakistan Technopole Industries Full time

    Technopole Industries is committed to delivering exceptional customer experiences through our innovative solutions and industry-leading expertise.Job TitleTelesales SpecialistJob SummaryWe are seeking a skilled Telesales Specialist to join our team and contribute to driving business growth through targeted sales initiatives.Develop and execute sales plans to...


  • Attock City, Punjab, Pakistan H Comms Full time

    Job Description: Customer Experience Specialist IslamabadWe are seeking a highly motivated and experienced customer experience specialist to join our team in Islamabad. The successful candidate will have a proven track record of delivering exceptional customer experience and driving business growth.About the Role:Customer Service: Provide exceptional...


  • Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

    Job SummaryWe are seeking a skilled Cloud Infrastructure Strategist to join our team at DigitalOcean LLC. As a key member of our organization, you will play a vital role in helping our customers achieve their goals through optimal use of our cloud platform.The successful candidate will possess a strong background in cloud infrastructure and be able to...


  • Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

    We're seeking a highly skilled Cybersecurity Governance Specialist to join our Security team with experience building governance, compliance, and privacy programs.As part of our team, you'll work closely with legal, internal audit, and technical teams to guide DigitalOcean on how best to engage on security and privacy issues with our customers.You'll report...


  • Hyderabad City Taluka, Pakistan SingleStore Full time

    Reliable System Software SpecialistJob SummaryThe Reliable System Software Specialist at SingleStore will play a crucial role in building systems software in a rapid production environment. This involves designing and implementing new key features that meet high standards of quality, as well as working with (and building) cluster management, replication,...


  • Hyderabad City Taluka, Pakistan Astronomer Full time

    Data Workflow SpecialistAt Astronomer, we're seeking an exceptional Data Workflow Specialist to join our team. As a key partner to our clients, you will guide them in deploying powerful data workflows to accelerate their business outcomes.We are looking for someone with experience in designing and implementing proof-of-concept solutions that help customers...


  • Hyderabad City Taluka, Pakistan Nisum Technologies, Inc Full time

    At Nisum Technologies, Inc., we are seeking a highly skilled Senior Database Specialist to join our team. In this role, you will be responsible for developing, debugging, and optimizing PL/SQL scripts for data transformation and integration.As a Senior Database Specialist, you will work closely with other developers, DBAs, business analysts, and project...


  • Hyderabad City Taluka, Pakistan Backbase Full time

    Job OverviewAs a Technical Architecture Specialist, you will be responsible for ensuring that envisioned solutions become a reality. This client-facing role requires you to be comfortable in both deep-dive technical workshops and board-level sales presentations focused on web-based architectures.You have a background in designing complex projects, with the...


  • Hyderabad City Taluka, Pakistan Unilever France Full time

    Job Title: Distributor Relationship SpecialistAs a Distributor Relationship Specialist, you will play a crucial role in managing distributors and trade in the designated territory to ensure effective distribution operations and deliver sales.This is an excellent opportunity to develop an in-depth understanding of the world of sales and help drive meaningful...


  • Hyderabad City Taluka, Pakistan Workato Full time

    As a Cloud Solutions Specialist, you will play a critical role in helping businesses transform their operations and achieve greater efficiency and agility.You will be responsible for identifying opportunities, developing solutions, and delivering exceptional customer experiences.The ideal candidate will have a strong technical background, excellent...


  • Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full time

    Job Overview:Qualcomm Customer Engineering team is seeking a highly organized, self-motivated problem solver with exceptional communication skills and expertise as a Salesforce Service Cloud Specialist.The ideal candidate will have Salesforce administrative experience with a strong knowledge of standard (out-of-the-box) Salesforce administrative functions...


  • Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full time

    At Qualcomm Technologies, Inc, we are committed to innovation and excellence in software engineering. We are seeking an Automated AI and ML Software Specialist to join our team and contribute to the development of our cutting-edge software solutions.As an Automated AI and ML Software Specialist, you will be responsible for the design, development, and...


  • Hyderabad City Taluka, Pakistan HSBC Full time

    As a seasoned professional, you will join our team as a Consultant Specialist and drive innovation by challenging ideas and developing optimal solutions.About the RoleThis position is responsible for resolving customer issues efficiently, providing timely solutions and supporting the delivery of initiatives involving HR systems like SAP and related...


  • Faisalabad City Tehsil, Pakistan Adiova Full time

    We are looking for a talented Marketing and Customer Support Specialist to help us deliver best-in-class social consumer care experiences. As a key member of our marketing team, this role will play a critical part in defining processes that produce exceptional customer experiences.The ideal candidate will have 1+ years' experience in customer service related...


  • Hyderabad City Taluka, Pakistan Coinbase Full time

    We're committed to creating a culture of diversity, equity, and inclusion at Coinbase, and we're seeking an Anti-Money Laundering Specialist to join our Financial Crime Compliance team. As a key member of our EDD efforts, you'll be responsible for identifying and mitigating potential risks associated with high-risk customers, transactions, and...