
Call Centre Team Lead
3 days ago
The Call Centre Manager will lead and manage the daily operations of the call centre team. This includes designing and implementing efficient calling strategies to improve recovery rates, monitoring key performance indicators (KPIs), and providing ongoing training and coaching for agents.
Key Responsibilities:- Lead a high-performing team to achieve business objectives
- Develop and implement effective calling strategies to drive results
- Monitor and analyse KPIs to identify areas for improvement
- Provide coaching and training to enhance agent performance
- Ensure high levels of team motivation and productivity
- Collaborate with other departments to streamline workflows
- Minimum 3-5 years of experience in managing a call centre team
- Strong understanding of call centre metrics and operational KPIs
- Excellent communication and leadership skills
- Ability to work under pressure and deliver results in a fast-paced environment
- A competitive salary package
- A professional and collaborative work environment
- Opportunities for growth and development within the organisation
- Seniority level: Mid-Senior level
- Employment type: Full-time
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Call Centre
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Lahore, Punjab, Pakistan Tkxel LLC Full timeTkxel is a leading software development company located in Reston, Virginia. We are committed to developing innovative software solutions for leading enterprises worldwide, helping them grow their businesses using the latest technology solutions.Job DescriptionRole Summary:We are looking for a vigilant Call Centre Operations Specialist to monitor our...
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Recovery Call Centre Operations Manager
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Lahore, Punjab, Pakistan beBee Careers Full timeJob Title:Call Centre Manager – RecoverySalary:PKR90,000.00-PKR120,000.00 per monthJob Description:We are seeking an experienced Call Centre Manager to lead our Recovery Call Centre operations.The ideal candidate will have a strong understanding of call centre metrics, agent performance management, and operational KPIs.You will be responsible for designing...
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Call Centre Agents
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Lahore, Punjab, Pakistan The Real Techs Pvt. Ltd. Full timeJob DescriptionThe Real Techs Pvt. Ltd., a multinational Digital Marketing company, is currently looking for "Call Centre Agents" for our Lahore office for a US-based Campaign. This is a pure prospecting role involving heavy outbound calling to prospective clients.Responsibilities:Generate business through proactive outreach to new customers via cold calling...
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Call Centre Representatives
2 weeks ago
Lahore, Punjab, Pakistan The Real Techs Pvt. Ltd. Full timeJob DescriptionThe Real Techs Pvt. Ltd., a multinational Digital Marketing company, is currently looking for "Call Centre Representatives" in our Lahore office for a US-based campaign. This is a pure prospecting role involving heavy outbound calling to prospective clients.Responsibilities:Generate business through proactive outreach to new customers via cold...
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Call Centre Agent
2 weeks ago
Lahore, Punjab, Pakistan WorldCall Telecom Limited Full timeWe are hiring Call Centre Agents to join our dynamic team If you have excellent communication skills and experience in a fast-paced support desk environment, we want to hear from you.Job Requirements:2–3 years of call centre experienceHands-on experience with Zoho CRM and support desk systemsGraduate from a reputable educational institutionBased in...
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Call Centre Operations Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeCall Centre Operations SpecialistWe are seeking a vigilant and detail-oriented Call Centre Operations Specialist to monitor our real-time performance, track key metrics, and make quick adjustments to maintain service levels.Key Responsibilities:Live Monitoring: Real-time tracking of call queues, agent availability, and system performance.Performance...
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Call Centre Representative
6 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Call Centre RepresentativeWe are looking for a motivated and eager individual to join our team as a Call Centre Representative. This role is ideal for those who are starting their career and willing to learn and adapt.About the Role:The primary responsibility of this role will be to assist in administrative and operational activities, including...
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Call Centre Operations Manager
2 weeks ago
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Contact Centre Team Leader
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeOperations Management">The successful candidate will be responsible for overseeing the daily operations of a call centre, ensuring seamless service delivery and driving business growth.">Key Responsibilities:">">Manage the daily running of the call centre, including resource planning, call centre strategies, and operations.">Undertake needs assessments,...