Director of Quality Excellence

4 days ago


Karachi, Sindh, Pakistan beBeeLeadership Full time 15,000,000 - 25,000,000
Our organization seeks a seasoned executive to lead our Quality Assurance team. The ideal candidate will have over 10 years of quality experience, including management roles in quality systems, administration, engineering, and audit.A strong background in BPO industry inspection and testing is essential. Additionally, the successful candidate must possess senior management experience in quality control/assurance, BPO/services operations, or equivalent.Key Responsibilities:
  • Maintain and improve service standards to meet customer expectations
  • Develop and implement monitoring standards to assess quality performance
  • Collaborate with operation managers to optimize QA system functionality
  • Provide regular reporting and analysis on quality metrics
  • Ensure QA team compliance with established protocols and calibration procedures
  • Lead and manage the Quality Team effectively
Job Requirements:

A bachelor's or master's degree in any field is required, accompanied by at least 13 years of relevant work experience. Ideal candidates should be results-driven, detail-oriented, and possess excellent leadership and communication skills.



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