
Virtual Assistant Manager
13 hours ago
TalentPop App is hiring a highly motivated Virtual Assistant Manager to oversee the day-to-day operations of our virtual support team. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and support.
About the Role:
- You will manage a team of virtual assistants, providing guidance and support as needed.
- You will handle escalated customer issues and resolve them in a timely and professional manner.
- You will analyze customer feedback and implement improvements to our support processes.
- You will maintain accurate records of customer interactions and team performance.
Requirements:
- 2+ years of experience in customer service or e-commerce management
- Excellent leadership and communication skills
- Knowledge of CRM tools and analytics
- Results-driven with a focus on customer satisfaction
- Ability to work remotely and lead a virtual team
What We Offer:
- $5/hour plus commissions and annual raises
- Paid time off and health insurance
- Performance-based incentives
- Career growth opportunities
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