Contact Center Specialist

3 days ago

Peshawar City Tehsil, Pakistan beBee Careers Full time
About the Job
This Contact Center Representative position involves interacting with customers through various channels, including social media and phone calls. The successful candidate will be responsible for responding to customer inquiries, resolving issues, and providing solutions.

Key Responsibilities
The main responsibilities of this role include handling customer queries, identifying customer needs, and providing suitable solutions. Effective communication with customers is crucial, as well as maintaining confidentiality and adapting to changing situations. Additionally, the representative will need to generate new customer queries through our CRM system and create warranty claims when necessary.

Requirements
To excel in this role, you will need strong interpersonal skills, enabling you to build sustainable relationships with customers. Proficiency in typing and word processing is also essential, as is the ability to prioritize tasks effectively. Adaptability and accountability are key qualities for this position, as you may encounter unexpected challenges and must be able to adjust accordingly.

Benefits
This role offers opportunities for skill development and career growth, as well as a dynamic work environment that fosters collaboration and innovation. If you are a motivated and customer-focused individual who enjoys problem-solving and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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