Call Center Agent

3 weeks ago


Faisalabad City Tehsil, Pakistan Cogentro Global Full time
Call Center Agent
Cogentro Global, Pakistan

Cogentro provides web-based software solutions for small to medium enterprises and individuals, offering accessibility and affordability.

Role Description

This is a full-time on-site role for a Call Center Operator located in Faisalabad. The Call Center Operator will be responsible for handling inbound and outbound calls, assisting customers with inquiries, providing information about products and services, and following call center scripts when handling different types of calls. The Call Center Operator will also be responsible for providing exceptional customer service, resolving customer complaints, and escalating issues to the appropriate department when needed.

Qualifications

  1. Phone etiquette, communication, and customer service skills
  2. Experience in customer support and contact centers
  3. Excellent verbal and written communication skills in English and Urdu
  4. Ability to work well under pressure and handle stressful situations
  5. Good problem-solving skills and ability to think on their feet
  6. Effective listening skills and ability to show empathy towards customers
  7. Familiarity with CRM software and Microsoft Office
  8. High school diploma or equivalent
  9. Associate's or Bachelor's degree in a relevant field is a plus
Job Specification

Communications Skills, Process Operation Handling, Customer Service, Operations Problem Solving

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