
High-Level Network Specialist
7 days ago
This role requires a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. As a Support Engineer, you will be responsible for troubleshooting and resolving problems to stabilize and optimize customer networks.
Key Responsibilities:
- Handle customer issues as dedicated support, 24x7 based on roster
- Lead and resolve technical issues and conduct Root Cause Analysis
- Knowledge Management
- Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
- Drive CSR review meetings with SDM
- Perform preventive maintenance
Required Skills and Qualifications:
- Bachelor's degree in engineering
- 5+ Years of experience in CS Core domain resource with hands-on experience of CS Core domains: CSCF, MTAS, SBG/BGF
- MSC-S, M-MGW, STP/IP-STP
- UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
- Mobile Call flows and Protocols understanding
- Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure
- MOP preparation with impact analysis and execution
- Understanding of Cloud/Virtualization concepts and VNF/CNF Management
- Team Collaboration
- Delivering results & meeting customer expectations
- Presentation & communication skills
Benefits:
This is an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What We Offer:
We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. We are proud to be an Equal Opportunity Employer.
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