
Data Platform Support Specialist
2 days ago
The ideal candidate will be responsible for ensuring the seamless operation of our data platform. As a key member of our team, you will troubleshoot and resolve technical issues, provide expert support to customers, and collaborate with cross-functional teams to drive customer satisfaction.
Key Responsibilities- Provide high-quality technical support to customers via various channels
- Debug complex API integrations and SQL-based workflows
- Develop and deliver training programs on AI-driven personalization and automation
- Collaborate with Solutions Architects, Engineers, and Product Teams to drive business growth
- Identify opportunities to improve customer retention and upsell potential
- Minimum 2 years of experience in customer-facing tech roles
- Strong SQL skills or willingness to develop them
- Excellent troubleshooting skills with APIs, SaaS tools, and data pipelines
- Effective communication skills (written and verbal)
- A growth mindset with a desire to learn new technologies
- Ability to work independently in a remote environment
This role offers a unique opportunity to grow professionally and make a meaningful impact on our customers' success. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.
As a valued member of our team, you can expect:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive compensation package
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