Customer Engagement Lead

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Key Responsibilities
  • Customer Onboarding: Guide new customers through onboarding, ensuring successful setup and understanding of platform features.
  • Relationship Management: Build and maintain trust-based relationships, acting as a trusted advisor.
  • Customer Health Monitoring: Proactively monitor account health, identify improvement areas or risks.
  • Issue Resolution: Address inquiries and issues promptly, collaborating with support, product, and engineering teams as needed.
  • Training and Education: Conduct training sessions, webinars, and workshops to maximize product utilization.
  • Renewals & Upselling: Drive retention through regular check-ins and identify upselling opportunities.
  • Customer Advocacy: Relay customer feedback internally and collaborate on product improvements.
  • Metrics and Reporting: Track satisfaction and usage metrics, providing insights to leadership.
  • Churn Prevention: Develop strategies to prevent churn and ensure customer satisfaction.
Requirements
  • Minimum 3 years of experience as a Customer Success Manager or similar role in SaaS.
  • Strong understanding of SaaS models and customer success principles.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and proactively offer solutions.
  • Familiarity with tools like Gainsight, Zendesk, Salesforce.
  • Problem-solving skills and ability to manage complex issues.
  • Strong organizational skills and attention to detail.
  • Bachelor's degree in Business, Marketing, or related field (preferred).
Benefits
  • Multicultural organization.
  • Competitive salary and benefits.
  • Hybrid working model.
  • Opportunities for professional growth in an inclusive culture.


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