Customer Engagement Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a skilled Tele Sales Representative to join our team, focusing on generating sales and building strong customer relationships.

Main Responsibilities:
  1. Establish rapport with customers through engaging conversations and product presentations over the phone
  2. Effectively answer customer queries about products or services, demonstrating a deep understanding of the company's offerings
  3. Utilize consultative selling techniques to identify customer needs and preferences, leading to successful sales outcomes
  4. Coordinate with the field sales team to ensure seamless support and efficient resolution of customer concerns
  5. Record and update customer information accurately in the database
  6. Process orders promptly and efficiently, maintaining high levels of customer satisfaction
Essential Qualifications:
  • Minimum 2 years' experience in sales or customer-facing roles, with a focus on phone-based interactions
  • Proven ability to meet sales targets, leveraging effective communication and negotiation skills
  • Familiarity with CRM software and telephone systems is crucial for success in this role
  • Excellent knowledge of English and the ability to learn product details are vital for engaging with customers
  • Calm under pressure and able to handle rejection, maintaining a positive attitude
  • Outstanding negotiation skills, with the ability to resolve issues and address customer complaints
  • High school diploma; a bachelor's degree is highly valued


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