Service Representative

21 hours ago


Lahore, Punjab, Pakistan Tee Blue Talk Services Full time

Job Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner, providing accurate and complete information.
  • Resolve customer issues and complaints efficiently, finding appropriate solutions while maintaining a high level of customer satisfaction.
  • Maintain a thorough understanding of company products, services, policies, and procedures to assist customers effectively.
  • Process orders, returns, and exchanges in accordance with established guidelines.
  • Keep accurate records of customer interactions and transactions, documenting all relevant information in the CRM system.
  • Provide product recommendations and upsell/cross-sell opportunities to customers based on their needs and preferences.
  • Stay updated on industry trends, market changes, and competitor offerings to better assist customers and provide relevant information.
  • Escalate complex issues to appropriate departments for resolution and follow up until resolution is achieved.


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