Leadership Role in Customer Service

18 hours ago


Lahore, Punjab, Pakistan ZNZ Communications Full time
Leadership Role in Customer Service

ZNZ Communications, a leading organization in Pakistan, is seeking an experienced and skilled professional to fill the role of Supervisor - Call Center.

The successful candidate will be responsible for managing a team of customer service representatives, ensuring that they deliver exceptional service and support to our clients. Key responsibilities include:

  • Team Management: Direct and oversee the activities of a team of customer service representatives.
  • Performance Evaluation: Assess team performance regularly and implement strategies to improve productivity and quality.
  • Training and Development: Provide coaching and training to team members to enhance their skills and abilities.
  • Customer Issue Resolution: Address escalated customer complaints and concerns efficiently and effectively.
  • Data Analysis: Analyze reports and data to inform business decisions and drive growth.
Requirements

To succeed in this role, candidates must have:

  • At least 2 years of experience in a call center environment.
  • Strong leadership and communication skills.
  • Excellent problem-solving abilities.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in MS Office and call center software.

About Our Company

ZNZ Communications is a well-established organization in Pakistan, committed to delivering exceptional customer service and support. We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive salary package.



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