Leadership Role in Customer Service
18 hours ago
ZNZ Communications, a leading organization in Pakistan, is seeking an experienced and skilled professional to fill the role of Supervisor - Call Center.
The successful candidate will be responsible for managing a team of customer service representatives, ensuring that they deliver exceptional service and support to our clients. Key responsibilities include:
- Team Management: Direct and oversee the activities of a team of customer service representatives.
- Performance Evaluation: Assess team performance regularly and implement strategies to improve productivity and quality.
- Training and Development: Provide coaching and training to team members to enhance their skills and abilities.
- Customer Issue Resolution: Address escalated customer complaints and concerns efficiently and effectively.
- Data Analysis: Analyze reports and data to inform business decisions and drive growth.
To succeed in this role, candidates must have:
- At least 2 years of experience in a call center environment.
- Strong leadership and communication skills.
- Excellent problem-solving abilities.
- Ability to work under pressure and meet deadlines.
- Proficiency in MS Office and call center software.
About Our Company
ZNZ Communications is a well-established organization in Pakistan, committed to delivering exceptional customer service and support. We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive salary package.
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