E-commerce Customer Support Specialist

1 day ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

E-commerce Customer Service Representative position offers a dynamic and collaborative environment with ample growth opportunities.

Key Responsibilities:
  1. Customer Assistance & Satisfaction:
  • Respond promptly to customer inquiries across various channels with professionalism and care.
  • Maintain high customer satisfaction through effective communication and problem-solving.
Order Management & Fulfillment:
  • Assist in processing returns and manage the fulfillment process smoothly.
  • Track and record shipments to ensure seamless delivery.
Live Customer Chats & Account Support:
  • Handle live customer service chats, addressing queries and providing timely account support.
  • Resolve customer concerns efficiently, ensuring a positive experience.
Technology & Computer Proficiency:
  • Utilize data entry skills and Microsoft Office tools (Excel, Word) to manage customer interactions and records.
  • Leverage your technical proficiency to enhance customer service operations.
Clear & Effective Communication:
  • Exhibit strong written and verbal English skills to communicate clearly with customers and resolve issues effectively.
Qualifications:
  • Education: Bachelor's degree in any discipline is required.
  • e-commerce Experience: Previous experience in e-commerce or familiarity with platforms like eBay is a plus.
  • Location: Must be able to commute daily to an office in Islamabad.
Benefits:
  • Competitive salary with potential for career advancement in the growing e-commerce sector.
  • Comprehensive training provided to ensure success.
  • Fast-paced, collaborative environment with a strong focus on customer satisfaction and retention.
  • Contribute to a company dedicated to customer engagement and problem-solving excellence.


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