
Senior Software Support Engineer
4 days ago
- This leadership role oversees the software support team, ensuring timely and effective issue resolution and stakeholder communication.
- The successful candidate will review, analyze, and ensure the timely resolution of escalated software issues, documenting lessons learned and preventive actions.
- Maintain a centralized repository of reported issues, root cause analyses, and affected transactions to enhance team efficiency and issue resolution.
- Develop and maintain in-depth knowledge of software applications (e.g., PCS) and remain updated on new releases and features.
- A minimum of 6 years of experience in leading technical support teams, managing escalations, driving root cause analysis, and implementing process improvements in high-availability software environments.
- Must have higher secondary school certificate (HSC), along with associate diploma (3 Years) in information technology or Bachelor of Computer Science, computer engineering or equivalent discipline.
- Proficient in SQL query writing and basic understanding of microservices architecture principles.
- Familiarity with C# and JavaScript code to recognize fundamental issues and strong analytical and problem-solving skills to diagnose and resolve complex technical issues effectively.
- Strong interpersonal, written, and verbal communication skills, with a demonstrated commitment to fostering inclusivity and respect within teams.
- Competitive salary and fuel card.
- Health benefits and professional development opportunities.
- Inclusive work culture.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
Industry: IT Services and IT Consulting
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