Exceptional Customer Service Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeCommunication Full time $25,000 - $40,000
Job Summary

We are seeking a skilled Customer Services Representative to join our team. This role involves providing exceptional customer service through various channels, including phone, email, and in-person interactions.

Key Responsibilities
  1. Customer Inquiry Handling

We expect you to respond promptly to customer inquiries, resolving issues efficiently and effectively. Your communication skills will be put to the test as you handle customer complaints with professionalism and poise.

Product Information Provision

You will provide detailed information about our products and services, pricing, and policies to customers. Accurate and timely information is crucial in building trust and satisfaction.

Record Keeping and Order Processing

Maintaining accurate customer records and documenting interactions is essential for seamless order processing and issue resolution. You will also process orders, applications, forms, and requests with precision.

Issue Escalation and Follow-up

In cases where issues cannot be resolved, you will escalate them to the appropriate department or supervisor. Follow-up with customers to ensure their concerns are addressed is also a critical aspect of this role.

Performance Metrics Achievement

Achieving performance targets such as response time, resolution rate, and customer satisfaction scores is expected. Your ability to multitask, manage time effectively, and adapt to changing situations will be vital in meeting these goals.

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