Exceptional Customer Service Representative
4 days ago
At AffinityVibez, we offer a unique opportunity for exceptional individuals to make a meaningful impact in the lives of customers.
Job OverviewWe are seeking a highly skilled and dedicated Customer Support Officer to join our team. As a key member of our support staff, you will be responsible for delivering world-class customer service and technical support via various channels.
Responsibilities- Provide timely and efficient responses to customer inquiries and issues, ensuring complete satisfaction with every interaction.
- Troubleshoot and resolve complex technical issues related to our services, escalating matters to the relevant department or team member when necessary.
- Document and track customer interactions and issues according to company policies, maintaining accurate records at all times.
- Collaborate with other departments to ensure seamless customer experiences and meet/exceed customer satisfaction metrics and goals.
Key Skills & Qualifications:
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong analytical and technical skills, with a keen eye for detail.
- Customer-centric mindset, with a passion for delivering exceptional service.
- EOBI (Employee Old Age Benefit Institution).
- Provident Fund.
- Monthly Performance-based Bonus.
- Appreciation-based Perks.
- Bi-Annual Increments + Performance-based Increments on Salary.
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