Community Relations Specialist

3 days ago


Karachi, Sindh, Pakistan DigitalOcean LLC Full time

We are seeking a skilled professional to lead the charge in building, engaging, and nurturing our community of customers, content creators, and partners.

Job Description:
  • Customer Engagement
    • Conduct live product demos for customers, addressing their technical queries and showcasing key features.
    • Act as the bridge between the company and its customers, providing feedback to internal teams for improvements.
  • Content Creation and Management
    • Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles around the product.
    • Collaborate with content creators to produce product-specific videos and courses that resonate with the target audience.
  • On-Camera Presence
    • Represent the brand in live sessions, webinars, and interviews, delivering professional and engaging presentations.
  • Community Building
    • Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty.
    • Develop strategies to engage users across various platforms, including social media, forums, and partner channels.
    • Participate in online discussions and forums to help advocate for Cloudways services, engaging and answering questions from users.

Requirements:

  • Proven experience in community relations management, technical content creation, or a related role.
  • Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
  • Confident on-camera presence for live sessions, webinars, and interviews.
  • Strong technical aptitude with the ability to create engaging technical content.
  • Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing.
  • Competent social media user, comfortable engaging with communities across online forums such as Reddit, Discord, Quora, etc.
  • Experience working with content creators to develop video tutorials, courses, or related media.
  • Bachelor's degree in Computer Science or a related field.

Benefits:

  • We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
  • We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
  • We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
  • We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.


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