Community Engagement Specialist

4 days ago


Karachi, Sindh, Pakistan Nativ Global Full time

At Nativ Global, we are seeking a skilled Community Engagement Specialist to join our team. As a pivotal role in managing and nurturing our online community, you will play a crucial part in enhancing brand awareness and fostering engagement.

About the Role

You will collaborate cross-functionally with internal partners to align community engagement efforts with business objectives. Your primary responsibility will be to manage day-to-day community interactions across various platforms, including social media channels and online forums.

  • Main Responsibilities:
  • Manage and respond to client inquiries and feedback.
  • Monitor and analyze keywords and triggers to maintain brand integrity and reputation.
  • Implement crisis management strategies to address any potential issues or emergencies.
  • Utilize social listening tools to monitor conversations, sentiment, and feedback from the community.
  • Foster discussions, address inquiries, and provide customer support as needed.
  • Safeguard the client's business image by ensuring that responses and interactions reflect positively on the brand.
Requirements
  • A bachelor's degree in business or a related field.
  • Fresh to 1 year of experience.
  • Exceptional written and verbal communication skills with a keen eye for detail.
  • Passion for building relationships and engaging with online communities.
  • Excellent organizational skills.


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