
Community Engagement Specialist
4 days ago
At Nativ Global, we are seeking a skilled Community Engagement Specialist to join our team. As a pivotal role in managing and nurturing our online community, you will play a crucial part in enhancing brand awareness and fostering engagement.
About the RoleYou will collaborate cross-functionally with internal partners to align community engagement efforts with business objectives. Your primary responsibility will be to manage day-to-day community interactions across various platforms, including social media channels and online forums.
- Main Responsibilities:
- Manage and respond to client inquiries and feedback.
- Monitor and analyze keywords and triggers to maintain brand integrity and reputation.
- Implement crisis management strategies to address any potential issues or emergencies.
- Utilize social listening tools to monitor conversations, sentiment, and feedback from the community.
- Foster discussions, address inquiries, and provide customer support as needed.
- Safeguard the client's business image by ensuring that responses and interactions reflect positively on the brand.
- A bachelor's degree in business or a related field.
- Fresh to 1 year of experience.
- Exceptional written and verbal communication skills with a keen eye for detail.
- Passion for building relationships and engaging with online communities.
- Excellent organizational skills.
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