
Customer Service Representative Lead
5 days ago
Job Description:
We are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative Lead at Collab BPO. As a key member of our sales support team, you will play a vital role in delivering exceptional customer service and sales solutions to our Canadian clients.
About the Role:
- Key Responsibilities:
- Communicate with Canadian customers in a friendly and professional manner, addressing their inquiries and providing assistance to enhance their experience.
- Collaborate with the sales team to facilitate the sales process, ensuring timely and accurate processing of sales orders and documentation.
- Act as a bridge between customers and the sales team, managing inquiries, requests, and ensuring prompt resolution of issues.
- Maintain and update customer databases, sales records, and other relevant information to support sales activities.
- Generate sales reports and provide insights to support sales strategies and decision-making.
- Ensure that all customer interactions meet our quality standards and compliance requirements.
Requirements:
- Key Qualifications:
- Florent in English with excellent verbal and written communication skills.
- Previous experience in a sales support or coordination role is a plus.
- Strong interpersonal skills and the ability to work effectively in a team.
- Exceptional organizational and multitasking abilities.
- Proficiency in MS Office applications, including Excel and CRM software.
- Detail-oriented with a commitment to accuracy and quality.
- Ability to adapt to a fast-paced and dynamic work environment.
- Customer-centric mindset with a passion for delivering exceptional service.
About Collab BPO:
- Why Work with Us?: We offer a dynamic and supportive work environment, opportunities for career growth and development, training and resources to enhance your skills, and a collaborative and inclusive company culture.
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