Ecommerce Customer Experience Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeEngagement Full time

Customer Engagement Specialists are sought after by organizations to drive customer satisfaction and sales growth.

We're looking for a detail-oriented and sales-savvy professional to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we may have the ideal role for you.

The successful candidate will be responsible for:

  • Supporting Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
  • Providing Product Guidance: Offer personalized product recommendations and address shopping-related concerns.
  • Order Management: Track and manage orders, ensuring timely updates and resolutions.
  • Driving Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
  • Maintaining Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
  • Team Collaboration: Work with the team to suggest improvements based on customer insights.
Requirements
  • 1+ year of experience in customer service, sales, or e-commerce.
  • Strong communication and problem-solving skills.
  • Familiarity with platforms like Shopify and CRM tools.
  • Sales-oriented mindset with a talent for suggesting relevant products.
  • Highly organized with excellent attention to detail.
  • Thrives in a fast-paced, remote work environment.
Benefits
  • Commissions and annual increases.
  • Paid time off and HMO coverage.
  • Performance and recognition incentives.
  • Permanent work-from-home setup.
  • Opportunities for growth within a vibrant and supportive team.

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