
Genset Maintenance and Operations Director
4 days ago
Join FAE Pvt. Ltd. as a General Manager for Operations and contribute to the growth of our company by working on various projects with prominent banking and telecom companies in Pakistan.
We are seeking an experienced professional with 10 years of experience and a strong academic and professional record.
Job Requirements- Oversee genset operations and maintenance nationwide.
- Establish and manage KPIs/SLAs for multiple clients.
- Ensure client satisfaction through effective communication.
- Develop operational and maintenance processes.
- Handle significant incidents and manage client relationships.
- Make strategic decisions on day-to-day client-escalated issues.
- Lead performance management for long-term service delivery plans.
- Control budgets and monitor performance.
- Define KQI/KPI/SLA targets.
- Coordinate client meetings and ensure quality and satisfaction.
- Support new projects with a management services perspective.
- Collaborate with customer management for network improvement initiatives.
- Monitor project progress, provide financial control, and ensure quality.
- Regularly monitor network operations and performance management based on SLA and KPI.
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