
Customer Service Expert
2 weeks ago
About the Job
**Job Overview:**
- We are seeking a skilled and compassionate Customer Care Specialist to join our team.
**Key Responsibilities:
- Respond promptly and professionally to customer inquiries and issues, resolving them in a timely manner with high first-call resolution rates and within set call resolution times.
- Handle customer complaints and concerns with empathy and professionalism, striving to resolve issues efficiently and to the customer's satisfaction.
- Analyze and document technical issues and assist customers with product-related challenges, escalating complex cases to senior team members when needed.
- Accurately document all customer interactions, including concerns, resolutions, and feedback.
- Stay informed about product updates by attending relevant training programs to provide accurate and helpful information to customers.
- Serve as a point of contact for customer issues and assign priority based on established SOPs.
- Ensure escalated cases are handled efficiently and follow up as needed to ensure customer satisfaction.
**Requirements:
- Bachelor's degree (minimum requirement).
- 1.5+ years of relevant experience (Call Centre experience preferred).
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