Client Services Associate

A Client Services Associate plays a vital role in ensuring customer satisfaction and driving sales.

• Handle inbound and outbound calls to address client inquiries and concerns.
• Resolve client complaints via phone, email, mail, or social media in a timely and professional manner.
• Use telephones to reach out to clients and verify account information.
• Greet clients warmly and identify their issues or reasons for calling.
• Cancel or upgrade client accounts as needed.
• Assist with placement of orders, refunds, or exchanges.
• Provide information about the company's products or services.
• Collect payment information and other relevant details such as addresses and phone numbers.
• Process orders or cancellations efficiently.
• Answer questions regarding warranties or terms of sale.
• Suggest solutions when products malfunction.
• Persuade clients to reconsider cancellations when appropriate.
• Inform clients about deals and promotions.
• Sell products and services to meet targets.
• Utilize computer technology to manage high call volumes effectively.
• Collaborate with the service manager to ensure quality service delivery.
• Manage call records by opening or closing them as necessary.
• Compile reports on overall client satisfaction and feedback.
• Read from scripts to ensure consistent communication.
• Handle policy changes or renewal processes.

• Proficient in English with sales experience.
• Excellent communication and problem-solving skills.
• Ability to handle multiple tasks efficiently.
• Experience with relationship management software is a plus.