
Debt Resolution Specialist
2 days ago
Job Title: Debt Recovery Specialist
About the Role:
The Debt Recovery Specialist is a key member of our team, responsible for managing the recovery of overdue accounts in a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations.
Main Responsibilities:
- Debt Collection:
- Manage and directly handle debt recovery efforts for overdue accounts.
- Develop and implement tailored debt resolution strategies based on customer circumstances.
- Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
- Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.
- Address complex or escalated customer accounts, working toward effective and amicable resolutions.
- Resolve disputes and complaints while upholding a positive image for our organization.
- Ensure adherence to all relevant debt collection laws, regulations, and company policies.
- Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.
- Track personal performance metrics, including recovery rates and customer engagement.
- Prepare and present reports on recovery activities, outlining key results and areas for improvement.
- Regularly assess and adjust collection strategies to meet organizational recovery goals.
- Continuously seek ways to streamline debt collection processes for improved productivity.
- Utilize collection software and tools to track progress and maintain accurate records.
- Work with internal teams to coordinate and support the overall debt recovery process.
- Collaborate with external agencies or partners as needed to facilitate collections.
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Lahore, Punjab, Pakistan ClearGrid Full timeJob Summary:The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and...
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