Debt Resolution Specialist

2 days ago


Lahore, Punjab, Pakistan beBeeDebtRecovery Full time

Job Title: Debt Recovery Specialist

About the Role:

The Debt Recovery Specialist is a key member of our team, responsible for managing the recovery of overdue accounts in a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations.

Main Responsibilities:

  1. Debt Collection:
  • Manage and directly handle debt recovery efforts for overdue accounts.
  • Develop and implement tailored debt resolution strategies based on customer circumstances.
  • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
Credit Management:
  • Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.
  • Address complex or escalated customer accounts, working toward effective and amicable resolutions.
  • Resolve disputes and complaints while upholding a positive image for our organization.
Regulatory Compliance:
  • Ensure adherence to all relevant debt collection laws, regulations, and company policies.
  • Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.
Performance Monitoring and Reporting:
  • Track personal performance metrics, including recovery rates and customer engagement.
  • Prepare and present reports on recovery activities, outlining key results and areas for improvement.
  • Regularly assess and adjust collection strategies to meet organizational recovery goals.
Operational Efficiency:
  • Continuously seek ways to streamline debt collection processes for improved productivity.
  • Utilize collection software and tools to track progress and maintain accurate records.
Collaboration and Stakeholder Management:
  • Work with internal teams to coordinate and support the overall debt recovery process.
  • Collaborate with external agencies or partners as needed to facilitate collections.


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