
Operational Excellence Specialist
5 days ago
Key Accountabilities
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- Oversee the delivery of high-quality services to customers, addressing any concerns or issues promptly.">
- Conduct thorough analysis of operational processes, identifying areas for improvement and implementing cost-saving measures.">
- Forge strong partnerships with Visit Authorized Service Centers, driving collaborative efforts to enhance service quality and customer satisfaction.">
- Prepare and submit timely reports on critical issues, providing actionable insights to management and stakeholders.">
- Establish and manage effective spare parts inventory systems, ensuring adequate stock levels to meet customer demand.">
- Source and procure spare parts efficiently, maintaining relationships with suppliers and optimizing logistics.">
- Embed and sustain ISO9000 Quality Management System standards across the organization, fostering a culture of excellence and continuous improvement.">
- Design and deliver comprehensive training programs for service staff, empowering them to excel in their roles.">
- Analyze sales trends, recommending strategic adjustments to optimize revenue growth and customer satisfaction.">
About Us
">We are a leading manufacturer of electrical goods, founded in 1956 through a partnership with M/s AEG of Germany. Our company specializes in producing transformers and switch-gear.
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