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Avaya Aura System Administrator
5 hours ago
The Avaya Aura/Communication Manager Engineer plays a pivotal part in ensuring seamless call center operations. Reporting directly to the IT/Project Manager, this role involves hands-on tasks related to issue resolution, maintenance, and upgrading of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.
Key Responsibilities:
- Customer-facing POCs and team management
- Daily customer-side issues resolution
- Login issues for agents
- Call center reporting troubles
- System resource optimization
- IVR changes based on announcements/packages
- H hardware allocations/troubleshooting
- PRI/CO trunks issues
- Agent campaign allocation
- Call center report designing
- Soft phone configurations/installations
- ARS Configuration
- Add/remove agent tasks
Maintenance of systems and their applications, including ancillary systems.
Transmission facilities coordination, installation, testing, and troubleshooting (OC48, T3, T1 PRI, SIP, and DS0).
Ensuring quality customer service through prompt resolution of issues.
Job Specifications:Candidates should possess experience in the following areas:
- Client Enablement Services (CES)
- SAL Gateway
- High Availability AES servers
- G-450 Gateway
- Able to collaborate effectively with colleagues and meet customer expectations.
- Strong computer skills, emphasizing application proficiency.
- Ability to handle multiple priorities simultaneously.
- Flexibility to work irregular hours and support on-call duties, shift work may be required.
- Acknowledgement of additional work hours beyond regular duty hours may be necessary to complete weekly workload as per supervisor discretion.
- On-call availability during off-hours in case of system service problems.
- Effective communication and presentation of complex technical information to varied audiences, including non-technical representatives.
- Efficient time management to engage in special task order projects assigned by the supervisor.
This is an exciting opportunity for skilled professionals to grow with our organization.
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