Avaya Aura System Administrator

5 hours ago


Lahore, Punjab, Pakistan Avira Technologies Full time
About the Role:

The Avaya Aura/Communication Manager Engineer plays a pivotal part in ensuring seamless call center operations. Reporting directly to the IT/Project Manager, this role involves hands-on tasks related to issue resolution, maintenance, and upgrading of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.

Key Responsibilities:
  • Customer-facing POCs and team management
  • Daily customer-side issues resolution
  • Login issues for agents
  • Call center reporting troubles
  • System resource optimization
  • IVR changes based on announcements/packages
  • H hardware allocations/troubleshooting
  • PRI/CO trunks issues
  • Agent campaign allocation
  • Call center report designing
  • Soft phone configurations/installations
  • ARS Configuration
  • Add/remove agent tasks

Maintenance of systems and their applications, including ancillary systems.

Transmission facilities coordination, installation, testing, and troubleshooting (OC48, T3, T1 PRI, SIP, and DS0).

Ensuring quality customer service through prompt resolution of issues.

Job Specifications:

Candidates should possess experience in the following areas:

  • Client Enablement Services (CES)
  • SAL Gateway
  • High Availability AES servers
  • G-450 Gateway
  • Able to collaborate effectively with colleagues and meet customer expectations.
  • Strong computer skills, emphasizing application proficiency.
  • Ability to handle multiple priorities simultaneously.
  • Flexibility to work irregular hours and support on-call duties, shift work may be required.
  • Acknowledgement of additional work hours beyond regular duty hours may be necessary to complete weekly workload as per supervisor discretion.
  • On-call availability during off-hours in case of system service problems.
  • Effective communication and presentation of complex technical information to varied audiences, including non-technical representatives.
  • Efficient time management to engage in special task order projects assigned by the supervisor.

This is an exciting opportunity for skilled professionals to grow with our organization.



  • Lahore, Punjab, Pakistan Avira Technologies Full time

    We are looking for a seasoned Avaya Aura Communication Manager Engineer who can effectively manage and maintain our Avaya Aura systems. The ideal candidate will have expertise in Client Enablement Services (CES), SAL Gateway, High Availability AES servers, G-450 Gateway, and ability to work effectively with co-workers and fulfill customer...


  • Lahore, Punjab, Pakistan Avira Technologies Full time

    We are seeking a highly skilled Avaya Aura Specialist to join our team. The ideal candidate will have hands-on experience with Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.Key ResponsibilitiesDesign and implement call center solutions using Avaya Aura Enterprise Contact Center.Manage customer POC and team.Resolve agents'...


  • Lahore, Punjab, Pakistan Avira Technologies Full time

    We require a highly experienced Avaya Aura Enterprise Contact Center professional to join our team. The successful candidate will have strong knowledge of Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.ResponsibilitiesHands-on experience with Avaya Aura Enterprise Contact Center.Experience with Communications Manager (CM)...


  • Lahore, Punjab, Pakistan Avira Technologies Full time

    We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...


  • Lahore, Punjab, Pakistan Prime System Solutions Full time

    About the Job OpportunityWe are offering a unique opportunity for a highly skilled System & Network Engineer Level III to join our team at Prime System Solutions. In this role, you will have the chance to work on exciting projects, collaborate with a talented team, and develop your skills in a dynamic environment.This position requires strong technical...


  • Lahore, Punjab, Pakistan Aura Communication Full time

    Job Description:Aura Communication is seeking a highly motivated and organized Client Service Executive to join our team.In this role, you will be responsible for delivering exceptional client service, including project coordination and administrative support.You will work closely with senior staff to develop business strategies, identify opportunities, and...


  • Lahore, Punjab, Pakistan Aura Communication Full time

    Job Overview:Aura Communication seeks a highly skilled and organized Client Service Executive to join our team.This role involves meeting clients for briefings, presenting proposals, and ensuring quality services are delivered on time and within specifications.The ideal candidate will be able to work flexibly, handle multiple tasks, and communicate...


  • Lahore, Punjab, Pakistan Aura Communication Full time

    Job Description: Aura Communication seeks a Social Media Content Strategist to develop and implement creative content for our social media platforms. The ideal candidate will have extensive knowledge of social media platforms, web proficiency, and computer software proficiency.Develops engaging content for regularly scheduled posts that enlighten audiences...


  • Lahore, Punjab, Pakistan Prima Systems Full time

    System Administrator Job Description at Prima SystemsWe are seeking an experienced System Administrator with expertise in HCL Domino administration, server builds, and migrations. The ideal candidate will ensure seamless server operations, execute critical migration projects, automate processes, and maintain high levels of system availability and...

  • System Administrator

    8 hours ago


    Lahore, Punjab, Pakistan 7Vals PK Full time

    In the role of DevOps Engineer at 7Vals PK, you will collaborate with software engineering teams to design and implement efficient systems for deployment, management, and troubleshooting. Key responsibilities include automating processes, streamlining system health checks, and leveraging open-source technologies and cloud services.Required skills:Technical...


  • Lahore, Punjab, Pakistan SMCSE Solutions PVT LTD. Full time

    About UsSMCSE Solutions PVT LTD is a premier IT consulting agency providing expert services in IT, marketing & branding, and business consulting for various industries.Job SummaryWe are seeking a highly skilled Server Administrator to join our team. The ideal candidate will have experience in server administration, network infrastructure, and system...

  • Systems Administrator

    6 hours ago


    Lahore, Punjab, Pakistan Cartel International Pvt. Ltd. Full time

    About the RoleWe are looking for an experienced I.T. Manager to join our team at Cartel International Pvt. Ltd. in Pakistan.ResponsibilitiesMaintain and administer network systems, ensuring high availability and security.Update and maintain our website, enhancing our online presence.Manage software and database systems, ensuring seamless integration and...


  • Lahore, Punjab, Pakistan ICE Consulting - Managed IT & Cybersecurity for Life Sciences Full time

    Job DescriptionThis is an exciting opportunity to join our team as a Systems Administrator Expert. In this role, you will be responsible for providing expert-level support for our systems infrastructure and ensuring seamless operation.You will work closely with our IT operations team to deploy, modify, and maintain systems infrastructure on-premises or...


  • Lahore, Punjab, Pakistan Prime System Solutions Full time

    Prime System Solutions is seeking an experienced Network and System Architect to join our team. As a key member of our IT operations department, you will play a vital role in designing, implementing, and maintaining the company's IT infrastructure.About the JobThe ideal candidate will have a strong background in network and system administration, with...


  • Lahore, Punjab, Pakistan One Machine Software Full time

    Job Overview:We are seeking a skilled Linux System Administrator to join our team at One Machine Software.The ideal candidate will have 2-3 years of experience working in cloud technologies and a strong understanding of Linux systems, OS monitoring tools, and server administration.About the Role:Install, configure, and maintain Linux operating systems.Manage...


  • Lahore, Punjab, Pakistan OLX Pakistan Full time

    About the JobThe successful candidate will be responsible for providing top-notch technical support to our users, troubleshooting issues with our systems and networks, and ensuring the smooth operation of our IT infrastructure. A strong understanding of Windows systems administration and network management tools such as Solar-winds is essential for this...


  • Lahore, Punjab, Pakistan VaporVM Full time

    VaporVM seeks a skilled Network Systems Administrator to join our IT team in Lahore. As a key member, you will play a crucial role in designing, implementing, managing, and optimizing our network infrastructure.This position requires a solid understanding of networking principles, protocols, and technologies, as well as hands-on experience with network...


  • Lahore, Punjab, Pakistan Devbunch Full time

    We are looking for a Network System Administrator to oversee the installation, configuration, and maintenance of our network systems. In this role, you will be responsible for ensuring the reliability and security of our network infrastructure.Key Responsibilities:Design and implement network architecture.Configure and manage network devices and...


  • Lahore, Punjab, Pakistan GCS Information Technology Solutions Full time

    Company Profile:GCS Information Technology Solutions is a leading provider of IT services, offering helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support, and services. We are committed to making technology work for our clients, whether implementing an onsite helpdesk, providing break/fix...


  • Lahore, Punjab, Pakistan athGADLANG Full time

    Role DescriptionThis role is responsible for overseeing the organization's IT infrastructure, ensuring its optimal performance, and providing technical support to employees. The ideal candidate will have experience in IT administration, proficiency in various operating systems, and knowledge of virtualization technologies.Key ObjectivesTo ensure the smooth...